IT Support Course
Comprehensive training in computer hardware, software troubleshooting, and technical support to prepare you for a successful IT career.
Course Overview
Our IT Support Course is designed to provide you with comprehensive knowledge and hands-on experience in computer hardware, software troubleshooting, network administration, and customer service. This course prepares you for various IT support roles in today's technology-driven workplace.
Hands-on Training
Real equipment and practical scenarios
Industry Recognition
YEC-IT certification
Job Placement Support
Career guidance and placement assistance
Course Details
Detailed Curriculum
Module 1: Computer Hardware Fundamentals
- • PC components and architecture
- • Motherboard, CPU, RAM, and storage devices
- • Power supplies and cooling systems
- • Peripheral devices and connections
- • Hardware assembly and disassembly
- • Hardware troubleshooting techniques
Module 2: Operating System Installation & Configuration
- • Windows 10/11 installation and setup
- • Linux installation and configuration
- • Driver installation and management
- • System optimization and performance tuning
- • User account management
- • System backup and recovery
Module 3: Network Troubleshooting
- • LAN and WAN concepts
- • Wireless network configuration
- • Network troubleshooting tools
- • IP addressing and subnetting
- • Router and switch configuration
- • Internet connectivity issues
Module 4: Software Installation & Support
- • Microsoft Office Suite installation
- • Antivirus and security software
- • Software troubleshooting techniques
- • Application compatibility issues
- • Software licensing and compliance
- • Remote software installation
Module 5: Customer Service Skills
- • Professional communication techniques
- • Problem-solving methodologies
- • Customer support best practices
- • Ticketing systems and documentation
- • Conflict resolution strategies
- • Service level agreements (SLAs)
Module 6: Security Basics
- • Cybersecurity fundamentals
- • Data protection and privacy
- • Password management and policies
- • Malware detection and removal
- • Security best practices
- • Incident response procedures
Course Requirements & Prerequisites
Prerequisites
- Basic computer knowledge and familiarity with Windows
- High school education or equivalent
- Basic English language skills
- Strong interest in technology and problem-solving
What You'll Need
- Notebook and pen for taking notes
- USB drive for storing course materials
- Laptop (optional, we provide computers)
- Internet access for research and assignments
Teaching Methods & Learning Experience
Hands-on Training
Real equipment and practical scenarios to build confidence and experience in real-world situations.
Small Class Sizes
Maximum 20 students per class ensures personalized attention and better learning outcomes.
Interactive Learning
Interactive sessions, group discussions, and collaborative problem-solving activities.
Career Opportunities
Job Roles You Can Apply For
- IT Support Specialist
Provide technical support to end users
- Help Desk Technician
First-line technical support and troubleshooting
- Desktop Support Analyst
Maintain and support desktop computers and software
- Technical Support Engineer
Advanced technical support and system administration
Industry Sectors
- Corporate offices and businesses
- Government organizations
- Educational institutions
- Healthcare facilities
- IT service companies
- Freelance consulting
How to Enroll
Contact Us
Call us or visit our office to express your interest in the IT Support Course.
Fill Registration Form
Complete our registration form with your personal details and course preferences.
Pay Registration Fee
Submit the registration fee to secure your spot in the course.
Ready to Start Your IT Career?
Join our IT Support Course and gain the skills you need to succeed in the technology industry. Limited seats available - enroll today!